The marching trend of the new
economic order has generated a new capsule of SIX SIGMA as a unified
approach to process excellence. The tests reveal that it has transformed
some of the most successful companies in the world like Motorola, GE etc.
It is activated as an approach to aiming at the target by changing the
culture of a company, involving everyone in the company, not just the
Black Belts and Green Belts.
The concept of "Six Sigma" is
to identify the problem in a process, set up project with the processes,
evaluate the process and work through the project in order to improve the
process in totality. In the words of Jack Welch, Chairman of GE, the Six
Sigma, is �The only program I�ve ever seen where customers win, employees
are engaged in and satisfied by, shareholders are (rewarded), Everybody
who touches it wins.� In education it pertains of improving quality of
matter taught, the character generated of the pupils in certain and the
quality of study and school life. With the revolutionary usage of
audiovisuals devices, like projectors, video conferencing, etc., the
students can also be asked to write papers on a particular subject and
after the presentation of papers, the discussion shall take place on the
respective subject. Under this method of imparting knowledge of literacy
with quality, the thinking, writing and presentation skills of the
students can be kindled. Not only this, the existing method of quality
improvement through SQCC (Students Quality Control Circles) have had the
value based concept as a simile for the Six Sigma standards. It infuses a
spike of excellence, emotional development, humaneness and self
discipline.
Origins of Six Sigma
The concept of Six Sigma
originated in the 1980� as Motorola in response of the threat of Japanese
counterpart got excited of the zero defects. Further the concept broomed
to Allied Signal and General Electric (GE), as a result it became a news
in 1996, that GE had made over $1Billion of cost savings. In academics it
is dependent on the management gurus for implementation.
Target and Techniques of Six
Sigma
The Six Sigma tends to raise customer satisfaction by reducing the number
of defective from a process to 3.4 defective per million. The progress
towards the target is measured by the sigma rating. If it can not be
measured it is bound to have a raise instead. Again in academics, it
standardizes the enhancement of the result by percent increase. The
defects here symbolizes the failures or the third divisioners.
Culture of Six Sigma
The work environment or the quality of work life suggests the culture with
permeates a company in the desire of all staff to achieve that target, to
increase customer satisfaction, to increase efficiency, lower costs and
improve profitability. This culture provides an important and continuing
focus to management. The quality of SIX SIGMA penetrates applying to all
of a company�s business, whether �defective� means an out-of-specific time
coming off a production line, the amount of �re-work� in a batch of a
product, a document with a misprint, or an overlong delivery time. Now,
the implementation in the educational arena requires the significance of
the teaching fraternity as the employees or the workforce in general. The
customers tend to be the parents who pay the fees and want quality in
return of the good result of their wards.
Application of Six Sigma
The implementation or application starts with the recognition of a
problem, and the defining of a project to cure or alleviate that problem.
The dependence of any standard of academic or production is totally
dependent on the following format for DMAIC. The project is undertaken by
a team using DMAIC, meaning Define, Measure, Analyze, Improve and
Control. These are defined well as:
Define
The definition of the project/ assignment, using process map, application
area, desired improvement, likely benefits etc. The importance lies of
having the chance of a high successful delivery of better quality and
saving costs in totality. Here in the academic strata, the failures
include the definition of the problem in as an identity. The others may
include projects like real life problems pertaining to �Distractions in
the Class Room� for example.
Measure
This involves the analyses of the process to determine its present state
and the future, as obtained. The data collection is a well suited frame
for this.
Analyze
This involves the data analysis for identification of parts of process
which affect the quality of the problem.
Improve
This adds to the process to find a permanent solution to the problem. This
may involve better forecasting, better scheduling, better procedures or
better equipment, specifying, teaching techniques, work environment for
the teachers and school campus quality life.
Control
Involves the process of closing the problem by putting in the right
procedures and management statistics.
Six Sigma Professional
Green Belts
These represent the Six Sigma Practitioners, with a thorough grounding of
the approach. The In-charges of the Junior School, Primary School activate
as these designators.
Black Belts
They represent the Six Sigma experts with a thorough grounding with the
ability to lead the projects, an upper hand over Green Belts. The
in-charges of Senior School include in this gentry.
Master Black Belts
These represent people who spend their time on Six Sigma, assist
leadership for projection and consultation. The Administration Officer or
the Vice-Principal act this position.
Champions or Leaders
They are the senior managers who ensure that resources are available for
training and projects and also conduct reviews. The Principal activate
this goal, in collaboration of the management.
Implementation of Six Sigma
With the outcome of the implementation of this novel concept, researchers
have found that successful deployment of Six Sigma involves focusing on a
small number of high-leverage items. The following are the steps needed
for the successful implementation of this concept:
1. The success improvement
must start with the principles and the tools needed for the purpose.
Simultaneously, the steps are taken to �soft-wire� the organization and
to cultivate an environment for innovation and creativity, at totality.
The generation of Quality Improvement Teams at the level of Principals
and other members of the management.
The module is developed for
establishing close communication with customers, employees and
suppliers. This involves developing rigorous methods of obtaining and
evaluating customer, employee and supplier input. The teachers act as
these database for reporting and conduct of study.
The assessing is made of
training as an indispensability. The remedial basic skills education is
also provided to ensure that adequate levels of literacy and numeracy
are processed by all employees/ teachers.
A standardized framework for
continuous improvement is developed with a system of indicators for
monitoring progress and success.
The six sigma projects are
conducted by individual employees and teams lead by Green Belts and
assisted by Black Belts.
Conclusion
With the above mode of conduct of implementation of the Six Sigma, the
research proves that firms that successfully implement Six Sigma perform
better in virtually every business category, including return on sales,
return on Investment, employment growth and share price increase to the
level of production within an organization. With the above as an essential
tool of productivity and enhancement of quality, as an everlasting
strategy has been the need of the day. What strategy has to be applied in
today�s educational arena is a thoughtful concern on the part of the
management to dwell into. The above management technique is a proved
methodology of success by one and all and pertains to Kaizen or the
continuous improvement philosophy.
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